First of all, please check if you received an email from Tango Cards as they are the ones in charge of dispatching our rewards. Make sure to check your spam folder in case you don't see it in your inbox.
If you still haven’t received an email, please make sure you go back and check that you have the correct email on your profile. If the email is incorrect please email us with both the correct and incorrect emails so we can look into it. Make sure to update your email from the edit profile page.
If you are sure you didn’t receive an email from Tango and your email address is correct and you still haven’t received your card after 72 hours, please email us at firstname.lastname@example.org with your username and account email. We will look into the problem and get back to you.
Please be advised that if a gift card has been used, we will not be able to exchange it. To prevent this, please take your time to select properly the reward you wish to receive.